Call Centre

Project Description

Call centre optimisation is our speciality with our main focus areas being: the number of seats to be filled optimally, the scheduling of resources and the profiling of agents. We can also provide information to enable debtors to optimise collections.

Data is the nerve centre of a call centre and we help our clients to capture the correct data at the right time such as measuring call time. We work hand in hand with clients to build collections/recovery models and strategies to optimise call centre processes.

Project Details